Refund policy

Lost in transit

If your order is lost during shipping, or has not arrived within 30 days of being shipped, email us at shopcarbonic@gmail.com with your order number and we will send you a replacement or refund you in full.

Damaged or faulty items

If your CARBONIC car arrives damaged or faulty, email us at shopcarbonic@gmail.com within 5 days of delivery. Include your order number and clear photos or a short video showing the problem. Once we confirm the issue, we will send you a replacement or refund you in full.

Wrong item

If you receive the wrong car, email us at shopcarbonic@gmail.com within 5 days of delivery with your order number and a photo of what you received, and we will resolve it.

Change of mind

We do not offer refunds or returns for change of mind, including if you pick a different car or colour than you wanted. Please check your order carefully before you buy.

Cancellations

Orders cannot be cancelled once they have been placed.

Customs and refused parcels

Some countries charge import duties or taxes on arrival. If a parcel is refused or returned because these fees were not paid, we are unable to offer a refund.

How refunds are paid

Approved refunds are paid back to your original payment method. Depending on your bank, it can take 5 to 10 business days to show in your account.

Questions

Email us any time at shopcarbonic@gmail.com.