Shipping policy

Free worldwide shipping

Shipping is FREE on every order, to every country we deliver to.

Processing time

Orders are prepared and dispatched within 1 to 5 business days.

Delivery time

Most orders arrive within 7 to 14 business days of being dispatched, depending on your location. Your estimated delivery dates are shown on the product page and at checkout.

Tracking

As soon as your order ships, we will email you a tracking link so you can follow it to your door.

Customs and import fees

Some countries may charge import duties or taxes when a parcel arrives. These are set by your country's customs office and are not included in our prices.

Lost or damaged parcels

If your order is lost or arrives damaged, please see our Refund Policy or email us at shopcarbonic@gmail.com.